Frequently Asked Questions (and Answers!)

Returns

Returns happen! And that's OK. We put our partner-farmers first when we source coffee, but you, our customer, are just as important. We're confident you'll love our coffee—but if you don't, for whatever reason, just let us know by sending us a message.

We promise we'll make things right, either by replacing your coffee or offering you a refund. Just let us know.

Please note that returns or refunds are only available for 30 days from the date you've received your coffee.

Yes! We roast, package and ship all orders within 2-3 business days of your order being placed. 

Of course! We add a tracking number to every shipment which you can see from inside of your customer account. We'll also send you an e-mail when your order ships as well as when it's delivered.

Yes, we do ship outside of the U.S. for individual orders of coffee as well as our gear!